Janessa Velvet Stiletto Heel Pumps

✦ Free Shipping (U.S. Orders)

We offer free standard shipping on all U.S. orders — no extra fees at checkout.

✦ Processing & Delivery

Orders are processed within 2–5 business days before dispatch.

Estimated delivery within the U.S. typically takes 6–20 business days, depending on the product and supplier location.

Some items may ship separately to ensure quicker delivery.

✦ Tracking Information

Once your order ships, you’ll receive an email with tracking details.

Please note: tracking updates may take a few days to appear after dispatch.

✦ Delays & Holidays

Delivery times may vary during peak seasons or holidays.

We appreciate your patience and promise your order is worth the wait.

✦ Hassle-Free Returns (14 Days)

We accept returns within 14 days of delivery for most new, unused items in their original condition and packaging.

Items must be unworn, unwashed, undamaged, and have all original tags attached.

✦ How to Request a Return

1. Email info@seybridge.com within 14 days of receiving your order.
   
2. Include your order number, reason for return, and photos (if applicable).
   
3. Once approved, we’ll send return instructions and the return address.
   

✦ Refund Process

• Return shipping costs are the customer’s responsibility, unless the item was defective or sent in error.
  
• Refunds are issued within 5–7 business days after inspection.
  
• Original shipping charges are non-refundable.
  
• Refunds are processed to your original payment method.
  

✦ Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us within 72 hours of delivery.

We’ll promptly arrange a replacement or full refund at no cost to you.